Refund & Returns Policy

US Solar Supplier - Terms & Conditions Refund & Returns Policy

All orders placed with US Solar Supplier are subject to the following Terms & Conditions. By placing an order, you agree to adhere to these policies.

Returns Policy

US Solar Supplier maintains a strict non-return policy on all orders (excluding damage related claims). Due to the specialized nature of our solar products, all sales are final outside of the 24-hour cancellation window. This policy allows us to maintain the integrity of our inventory and offer competitive pricing.
We strongly recommend adding Route Shipping Protection at checkout to safeguard your order against damage, loss, or theft during transit.
Order Cancellations

Should you need to cancel an order please do so within 24 hours of placing it by sending a request via the Refund Form. After this initial 24 hour window, order cancellations cannot be accommodated as a fulfillment process has begun.
Refund Eligibility and Process

All items on US Solar Supplier are covered under manufacturer’s warranty. We may consider a refund in very specific, limited situations. Eligibility for a refund will depend on a review. Conditions that must be met include:
- Return Material Authorization (RMA): A Return Material Authorization (RMA) must be formally agreed to and issued by US Solar Supplier prior to any return. Unauthorized returns will not be accepted.
- Time Limit: The order must have shipped within the last 30 days from the date of the RMA request.
- Condition of Returned Items: To be eligible for a return, the item(s) must be unused and in the same condition that you received them. All items must be in their original packaging
A restocking fee of up to 40% may be applied to any returns that are agreed to by US Solar Supplier.
Refund Processing Timeline:
- Inspections: Upon receipt of returned items, inspections may take 1-2 business days to complete.
- Refunds for Returned Items: Once the inspection is completed and approved, refunds for returned items are processed within 7-10 business days.
- Refunds for Order Cancellations: If an order cancellation is approved, refunds are processed within 7-10 business days.
- Bank Processing Time: After your refund is processed by US Solar Supplier, please allow an additional 3-5 business days for the refund to clear your banking institution, as this varies by bank.
Refund Method:
Refunds are generally processed using the original payment method. In instances where we are unable to process the refund via the original method, a check may be mailed to you.
Refund Confirmation:
A refund receipt will be emailed to you once your refund has been processed.
Contact Us

For any questions regarding our refund process or policies, please contact us at support@ussolarsupplier.com

Refund / Cancellation Request Form

Frequently Asked Questions

US Solar Supplier maintains a strict non-return policy on all orders, with the exception of damage-related claims. All sales are final outside of a 24-hour cancellation window due to the specialized nature of our products.

Generally, no. Our policy states that all sales are final outside of the 24-hour cancellation window. We strongly recommend reviewing your order carefully before purchasing.

We highly recommend adding Route Shipping Protection at checkout. This protection safeguards your order against damage, loss, or theft during transit. If you've purchased Route protection, please follow their claims process.

To cancel an order, you must send a written request to support@ussolarsupplier.com within 24 hours of placing your order.

Order cancellations cannot be accommodated after the initial 24-hour window, as fulfillment processes will have already begun.

Yes, all items purchased from US Solar Supplier are covered under the manufacturer's warranty.

Refunds are considered in very specific, limited situations, primarily for damage-related claims or under conditions where a Return Material Authorization (RMA) is formally agreed to and issued by US Solar Supplier.

RMA stands for Return Material Authorization. Yes, an RMA must be formally agreed to and issued by US Solar Supplier prior to any return. Unauthorized returns will not be accepted.

The order must have shipped within the last 30 days from the date of your RMA request.

To be eligible, the item(s) must be unused and in the same condition that you received them. All items must also be in their original packaging.

Inspections may take 1-2 business days to complete upon receipt of returned items.

Once the inspection is completed and approved, refunds for returned items are processed within 7-10 business days.

If an order cancellation is approved, refunds are processed within 7-10 business days.

Please allow an additional 3-5 business days for the refund to clear your banking institution, as this varies by bank.

Refunds are generally processed using the original payment method. If we are unable to process the refund via the original method, a check may be mailed to you.

Yes, a refund receipt will be emailed to you once your refund has been processed.

For any questions regarding our refund process or policies, please contact us at support@ussolarsupplier.com.