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Protect Your Solar Investment with Route Shipping Protection

Shipping Protection gives you peace of mind while saving you time and money.

  • Shipping Protection

    Coverage in case your package is damaged in transit, stolen, or doesn’t arrive.

  • Instant Issue Resolution

    Get a refund or replacement in just a few clicks

  • 24/7 Claim Support

    Route is here for you whenever an issue arises with an average response time of under an hour.
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Your solar investment deserves guaranteed safe arrival

That's why US Solar Supplier partners with Route, an industry-leading package protection and tracking service, to offer you complete peace of mind.

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What is it?

For a small fee at checkout, Route provides an optional layer of security for your online order, safeguarding your purchase against loss, theft, or damage during shipping. 

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Contact Us

For any questions regarding our refund process or policies, please contact us at sales@ussolarsupplier.com.

Frequently Asked Questions about Route Shipping Protection

Solar panels, while robust, can be susceptible to damage during transit if mishandled. Route Shipping Protection acts as an insurance policy for your order. In the unlikely event that your solar panels arrive cracked, bent, or otherwise damaged due to shipping, Route provides a streamlined process to file a claim and receive a replacement or refund, ensuring you're not out of pocket for damaged goods.
Absolutely. Inverters and battery components are crucial and often sensitive parts of your solar system. Route Shipping Protection covers these items against loss, theft, or damage during their journey to you. If your inverter arrives with a dent, or a battery component is missing, Route's coverage allows you to quickly address the issue and get the necessary replacements without additional hassle or expense.
No, Route Shipping Protection is an optional service designed to give you extra peace of mind. You'll have the option to add it to your cart at checkout for a small, additional fee. While we take every precaution to ensure safe delivery, adding Route is a smart choice for valuable and sensitive solar equipment.
During the checkout process, you'll see a clear option to add Route Shipping Protection to your order. Simply select it, and the small fee will be automatically added to your total.
If your order is lost, stolen, or damaged, filing a claim with Route is straightforward. Once you've purchased Route protection, you'll receive an email from them with instructions and a link to their claims portal. Their process is designed to be quick and easy, helping you resolve the issue efficiently.
Please refer to Route's terms and conditions or contact Route directly for specific details regarding international coverage, as policies can vary.
Yes! In addition to protection, Route also provides enhanced tracking capabilities. Once your order ships, you'll receive a link from Route where you can monitor your package's journey in real-time, providing greater visibility and transparency throughout the shipping process.