US Solar Supplier Claims Form

Did your order arrive damaged? Tell us what happened below and our team will review your claim.

To help us resolve it quickly:

  • Submit your claim as soon as possible after delivery.
  • Keep all items and packaging, including pallets and wrap, until your claim is resolved.
  • Have your order number, delivery paperwork, and photos ready.

Your details

Order & delivery

Found in your order confirmation email

About the damage

When did you notice the damage?
Did you note damage on the delivery documents before signing?
Was the outer packaging damaged?
Did you purchase Route Shipping Protection?
Damaged items
Photo uploads (damage and BOLs)

Please include: the shipment as delivered, before unpacking (whole pallet or box); the shipping label; close-ups of each damaged area; the product label or serial number; and the delivery paperwork with any damage notes.

Has any damaged item been installed or used?

Need to send more photos later? Email support@ussolarsupplier.com and include your order number in the subject line.