Solar Concerns

What types of solar panels and equipment do you offer?

We offer a comprehensive range of solar products, including solar panels, inverters, batteries, mounting hardware, and accessories from over 26 major solar equipment manufacturers at competitive prices. Learn more about our products and commitment here: https://ussolarsupplier.com/pages/our-commitment-vision

Order Concerns

How can I cancel or modify my order?

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. Keep in mind that changes may not be possible once the order is in the shipping process.

What is your return and refund policy?

If you wish to return a product or request a refund, please complete the "RMA Claim Form" on our website. Our RMA specialist will contact you to assist with the return process. Make sure to review our Claims & Returns Policyand Refund Policyfor specific terms and conditions. 

Payment and Delivery Concerns

What payment methods do you accept for purchases?

We accept various payment methods, including Shop Pay and Google Pay, to provide a convenient and secure shopping experience.

How long does it take for my order to arrive?

Orders are typically dispatched within one business day after submission and payment if placed before noon the day before, and sufficient inventory is available. Please allow 7-10 business days for standard delivery. If you require expedited shipping, please contact our customer support team for assistance.

Why am I experiencing delays in receiving my order?

There may be several factors that can contribute to shipping delays:

  1. Carrier delays: Sometimes, our shipping carriers (FedEx, UPS, or freight carriers) may experience operational issues, such as high shipping volume or unexpected events like severe weather, which can affect delivery times.
  2. Product availability: If an item in your order is out of stock or backordered, it may result in a longer lead time before your order is shipped. In such cases, our team will notify you of the lead time and work with you to find a suitable solution.
  3. Multiple shipments: If your order contains products from different warehouse locations, it may be shipped in multiple packages, which could arrive at different times.
  4. Custom or large orders: Customized or large orders may require additional processing time before they can be shipped.
  5. Expedited orders: If you placed an expedited order after 1:00 PM Eastern Time (10:00 AM Pacific Standard Time), it might not ship the same day, which could affect the estimated delivery time.

Please note that our standard delivery estimates are 7-10 business days, but these are subject to change based on factors beyond our control. If you have specific concerns about your order or need assistance, please contact our customer support team at +1 (800) 230-7004, and they will be happy to help.


What are your operating hours and contact information?

Our operating hours are Monday to Saturday, 9:00 AM - 10:00 PM. If you have any questions or need assistance, please visit our contact page for more information: https://ussolarsupplier.com/pages/contact

How do I choose the right solar power system for my needs?

Our knowledgeable sales team can help you determine the appropriate solar power system for your home or business based on your energy consumption, location, and budget. Feel free to reach out to us for personalized guidance and support.

Can I install the solar system myself, or do I need professional assistance?

While some customers may choose to install their solar systems, we recommend hiring a professional solar installer to ensure proper installation and adherence to local regulations and safety standards. Our team can help you find experienced installers in your area.