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Shipping Policy

US Solar Supplier Shipping Policy

US Solar Supplier strives for seamless shipping. Shipping costs are calculated by weight and dimensions, using FedEx/UPS (ground) or freight carriers (insured). We use our own shipping accounts. Standard fulfillment is within 7 to 14 business days, subject to change.

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    Route Shipping

    We highly recommend using our Route Shipping service. What is it? For a small fee at checkout, Route provides an optional layer of security for your online order, safeguarding your purchase against loss, theft, or damage during shipping.

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    Delivery Inspection:

    You must inspect shipments before signing. Note any damage/issues on the delivery receipt (BOL) or with the freight carrier immediately.

    Signing without notation confirms acceptance of goods in good condition, releasing US Solar Supplier from liability for undisclosed damage or missing items. For visible damage, note it on the receipt, but US Solar Supplier is not responsible for damages on signed deliveries. Take photos of damaged materials and the BOL. For major damage, refuse delivery.

    Please notify us via email (sales@ussolarsupplier.com) within 24 hours of delivery with the signed Bill of Lading (BOL) and supporting documentation. US Solar Supplier isn't responsible for costs related to undocumented damage. All returns are subject to inspection and approval.

    NOTE: If circumstances don’t allow for immediate inspection, you will need to write “subject to inspection on the Bill of Lading (BOL)“.

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    Damage Claims:

    Contact us within 5 business days of delivery for damaged/defective/incorrect items. Obtain an RMA before returning items in original packaging.

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    Expedited Shipping:

    Expedited Shipping is only possible upon confirmation via support@ussolarsupplier.com

    When expedited shipping is possible, we aim to ship next-day for orders placed before 1:00 PM ET (10:00 AM PT). Later orders ship the following business day. Weekends and holidays are excluded (except for Saturday delivery, available by contacting +1 (800) 230-7004).

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    Out of Stock/Backorders:

    We'll contact you regarding lead times and confirm if they meet your deadlines.

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    Special Requests:

    Note preferences special requests (FedEx/UPS, deadlines) via support@ussolarsupplier.com Special requests are not guaranteed. Please wait for a response before placing your order.

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    Multiple Shipments:

    Orders may ship from multiple locations. You won't be charged extra. For single shipments, contact +1 (800) 230-7004 or message support@ussolarsupplier.com; consolidation may add 3 to 5 days and extra charges.

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    International Shipping:

    We currently offer standard shipping within the 48 contiguous United States. Call for orders in HI and AK.

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    Freight Shipping:

    Applies to large items and specialty items. Please contact us for unique shipping needs. Oversized shipping rates apply. We'll contact you after your order to discuss details and confirm/adjust shipping costs if needed. See our Claims & Returns and Refund Policies for damaged/missing freight items.

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    Freight Options:

    Provide destination (commercial/residential) and lift gate needs. Residential freight is more expensive. Lift gates are required for shipments over 100 lbs without a forklift/dock. Contact +1 (800) 230-7004 for freight assistance. Website quotes are estimates.

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    Ground/Freight Cost Logistics:

    Customers are responsible for carrier fees due to missing/incorrect delivery information. Inform the sales representative of any delivery challenges (e.g., narrow driveways) when placing your order through sales@ussolarsupplier.com

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    Lost/Stolen Packages:

    US Solar Supplier is not responsible for confirmed delivered packages. We will provide delivery information for customer investigation. We highly recommend Route Shipping Protection on all purchases.

    By placing an order, you agree to this policy. Contact us with any questions.

US Solar Supplier Shipping Policy: Your Questions Answered

Shipping costs are calculated based on the weight and dimensions of your order. We primarily use FedEx/UPS (ground) or insured freight carriers, utilizing our own shipping accounts.
Standard fulfillment is typically within 7 to 10 business days. Please note that this is subject to change.
Route Shipping is an optional service offered for a small fee at checkout. It provides an extra layer of security for your online order, protecting your purchase against loss, theft, or damage during shipping. We highly recommend using this service for peace of mind.
You must thoroughly inspect all shipments before signing the delivery receipt (Bill of Lading or BOL). Note any damage or issues directly on the delivery receipt or with the freight carrier immediately.
Signing the delivery receipt without any notation confirms your acceptance of the goods in good condition. This releases US Solar Supplier from liability for any undisclosed damage or missing items.
If there is visible damage, note it clearly on the delivery receipt (BOL). Take photos of the damaged materials and the BOL. For major damage, we recommend refusing the delivery entirely.
You must notify us via email at sales@ussolarsupplier.com within 24 hours of delivery with the signed Bill of Lading (BOL) and any supporting documentation (e.g., photos). US Solar Supplier is not responsible for costs related to undocumented damage.
If circumstances prevent an immediate inspection, you must write "subject to inspection" on the Bill of Lading (BOL) before signing.
Contact us within 5 business days of delivery for damaged, defective, or incorrect items. You will need to obtain a Return Material Authorization (RMA) from us before returning any items, and they must be returned in their original packaging.
Expedited shipping is only possible upon confirmation from our support team. Please contact support@ussolarsupplier.com to inquire about expedited shipping options.
If expedited shipping is possible, we aim to ship next-day for orders placed before 1:00 PM ET (10:00 AM PT). Orders placed after these times will ship the following business day. Weekends and holidays are excluded, except for Saturday delivery which may be available by contacting +1 (800) 230-7004.
You can note special preferences or requests (like specific carriers or deadlines) by contacting support@ussolarsupplier.com. However, special requests are not guaranteed. Please wait for a response before placing your order if a special request is critical.
Orders may ship from multiple locations, meaning you might receive multiple shipments. You will not be charged extra for this. If you require a single consolidated shipment, please contact +1 (800) 230-7004 or message support@ussolarsupplier.com. Please note that consolidation may add 3 to 5 days to your delivery time and may incur extra charges.
We currently offer standard shipping within the 48 contiguous United States. For orders to Hawaii (HI) and Alaska (AK), please call us directly for assistance.
Freight shipping applies to large and specialty items. If you have unique shipping needs, please contact us. Oversized shipping rates will apply. We will contact you after your order is placed to discuss details and confirm or adjust shipping costs if necessary.
You will need to provide the destination type (commercial or residential) and indicate whether a lift gate is needed. Residential freight is typically more expensive. Lift gates are required for shipments over 100 lbs if you do not have a forklift or loading dock available. You can contact +1 (800) 230-7004 for freight assistance. Please note that website quotes for freight are estimates
Yes, customers are responsible for any carrier fees incurred due to missing or incorrect delivery information. Please inform your sales representative of any potential delivery challenges (e.g., narrow driveways) when placing your order through sales@ussolarsupplier.com.
US Solar Supplier is not responsible for packages that have been confirmed as delivered. We will provide you with delivery information to assist with your investigation. We highly recommend adding Route Shipping Protection to all purchases to protect against lost or stolen packages.